Exchange or refund is applicable on products with only manufacturing defects. Shipping and handling costs are non-refundable. Product must be inspected by customer at the time of delivery for any damages or defects and must be communicated to our customer service within 24 hours of delivery.
In case of a damaged article, you have to inform us about it within 24 hours, to claim for an exchange item for your purchased product, and the same article will be delivered to you at no additional cost to the same location.
Our policy for exchange or refund lasts 48 hours. If 48 hours have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, or exchange offered.
Only regular priced items may be refunded or exchanged, unfortunately sale or discounted items cannot be refunded or exchanged. We only replace items if they are defective or damaged prior to delivery.
Please email your concern to: firstname.lastname@example.org for further details for shipping and returns.
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product may take up to three weeks.